Frequently Asked Questions

  • I. The Basics
    • 1. What is Pago De Caridad?
    • 2. How does Pago De Caridad work?
    • 3. What currencies can I raise my money in?
    • 4. Do you accept international donations?
    • 5. What makes Pago de Caridad different?
    • 6. How can I contact you?
  • II. Donating
    • 1. Do I need an account to donate?
    • 2. Is my donation secure?
    • 3. Who handles payment for donations?
    • 4. How do I check if my donation went thru?
    • 5. Are there fees associated?
  • III. Fundraising
    • 1. How do I get the money I've raised?
    • 2. What fees do you charge?
  • IV. Common Questions
    • 1. Does Pago de Caridad share my personal information?
    • 2. How do you choose the institutions doing the fundraising campaigns?
    • 3. Can Pago de Caridad raise funds outside of Philippines?
    • 4. Is Pago de Caridad linked to social network?
    • 5. Can I get the Pago de Caridad widget to be placed on my self-hosted blogsite or even my website?
I. The Basics
1. What is Pago De Caridad?

Pago de Caridad is a crowdfunding platform dedicated to help Charitable Institutions from around the world to raise funds from different people who wish to reach out and help the less fortunate. In Pago de Caridad, we believe that everyone deserves help and at the same time, everyone wants to help. Thus, we're committed to virtually bring people closer to those in need of help.

2. How does Pago De Caridad work?

For Donors, Pago de Caridad provides a database of Charitable Institutions that aims to raise funds for several causes and campaigns. Donors may choose which Charitable Institutions they want to donate to and make use of Pago de Caridad's secure Payment Facilities to send their money to them.

Pago de Caridad also provides information to its users about the donations that each Charitable Institution has already received via the mobile app, as well as, historical information for each Donor's charitable activities.


For Charities, they may submit an application (via Pago de Caridad Website) to ALTPAYNET Ltd., the company behind the platform, with the intention of securing an account with Pago de Caridad. This account will enable the Charitable Institutions to receive donations from users (donors) of the mobile app. (Fees shall apply)

Once their application is accepted, Charitable Institutions may customize and update their Campaign's appearance on the app to what best represents their mission. Charitable Institutions may also view the summary of the donations settled to their accounts using the Pago de Caridad's Charity Website. Login ID and password shall be provided once application has been accepted and verified.

3. What currencies can I raise money in?

Charitable Institutions will have the flexibility to receive donations in currencies with higher demand depending on the nature of their campaigns and the locations of their donors. Technically, we can accommodate multi-currency donations, however, the screening process shall determine which currencies can be accepted as donations.

4. Do you accept international donations?

Yes, we can. However, the screening process will determine whether your account will be able to do so.

5. What makes Pago de Caridad different?

Pago de Caridad specializes in its Payments processing capabilities. The ability to accept multiple, diversified, and customized modes of payment allows you to capture donations from different channels. Pago de Caridad also makes use of the social networks to be able to reach out to everyone especially those who have social media accounts.

6. How can I contact you?

We have an integrated chat support for both Donors and Charitable Institutions. Leave a message and we'll respond to you within 24 hours. Contact details are found in our website: www.pagodecaridad.com/support and our mobile app


II. Donating
1. Do I need an account to donate?

Yes. You will have to be a registered user of the mobile app. For each donation you make, we will require a handful of information. Creating a valid account will make the donation process easier for you.

2. Is my donation secure?

Yes, it is. Pago de Caridad will never store any of your payment information in our servers. We use a third party Payment Gateway which is fully PCI-DSS Compliant and sanctioned by the major card schemes (Visa, MasterCard, etc.). On top of that, we also deploy standard Risk Checks to protect both Charitable Institutions and Donors from fraudulent activities and risks.

3. Who handles payment for donations?

ALTPAYNET Ltd., the company behind Pago de Caridad, facilitates the payments for donations done via the Pago de Caridad app.

4. How do I check if my donation went thru?

Pago de Caridad will notify you right after you execute the payment if the transaction went through or not. Please contact us if you encounter problems.

5. Are there fees associated?

Yes, Pago de Caridad charges minimal fee to Charitable Institutions for facilitating the donating process.


III. Fundraising
1. How do I get the money I've raised?

Once your application has been accepted and verified, you will be able to choose how to accept payments- via direct deposit to your bank account or to a NationLink account. Settlement date shall depend on your bank's standard policies.

2. What fees do you charge?

You may refer to the pricing agreement. Fees may vary depending on the type of payment donor choses. (credit card, debit card, etc.)


IV. Common Questions
1. Does Pago de Caridad share my personal information?

Pago de Caridad will never share any sensitive information to any irrelevant party.

2. How do you choose the institutions doing the fundraising campaigns?

Pago de Caridad aims to bring on board all Charity Institutions with complete and valid documentary requirements. We will have a screening process to all applications in order to ensure that our partners institutions are legitimate.

3. Can Pago de Caridad raise funds outside of Philippines?

Yes, we can.

4. Is Pago de Caridad linked to social network?

Pago de Caridad enables donors and Charitable Institutions to share their activities and accomplishments to the major social networking sites.

Moreover, Pago de Caridad is working to build a community within itself. Pago de Caridad hopes to enhance its user's experience by starting a social network full of individuals who care and are driven to help others.

5. Can I get the Pago de Caridad widget to be placed on my self-hosted blogsite or even my website?

Yes, you can. You can refer to our Integration Guide for Pago de Caridad Charities.